GREEN IN THE GREY LIMITED (trading as Tanya Wilkinson)
THE HELD HOUR — TERMS AND CONDITIONS
These Terms and Conditions apply to your purchase of THE HELD HOUR 60 minute virtual session with TANYA WILKINSON of GREEN IN THE GREY LIMITED. These terms cannot be varied and in purchasing this session, you will be deemed to have accepted these terms. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which GREEN IN THE GREY LIMITED provide services to you, as a purchaser of THE HELD HOUR online session.
These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
If you have any questions regarding these Terms and Conditions, please contact tanya@greeninthegrey.com.
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you purchase THE HELD HOUR. These terms tell you who we are, how we will provide services to you, and what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are GREEN IN THE GREY LIMITED a Company registered in England and Wales. Our company registration number is 13622854.
2.2 How to contact us. You can contact us by writing to us at tanya@greeninthegrey.com.
2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address you have provided.
3. The session
3.1 What’s included. THE HELD HOUR is one 60 minute 1:1 grief coaching session.
3.2 Your responsibilities. THE HELD HOUR is not counselling, psychotherapy, psychological intervention, or medical treatment.
While the session may evoke emotional insight or personal reflection, you acknowledge that you are solely responsible for your own wellbeing, choices, and actions during and after the grief coaching session. Your level of participation is voluntary, and any outcomes arising from your engagement with the content and activities are your responsibility. We do not guarantee any level of positive outcome from this session. We are not responsible for any health issues (emotional, physical, mental, spiritual) in connection with this session.
All information, guidance, and materials shared during the session are for educational purposes only. They do not constitute medical advice and must not be relied upon as a substitute for therapy, mental health care, or medical treatment of any kind. By purchasing this session, you confirm that you will not use this session in place of counselling or medical treatment, and that you understand that the coach is not acting in a clinical capacity.
If you are currently receiving treatment or support from a doctor, therapist, counsellor, or other healthcare professional, you confirm that you have discussed your participation in this grief coaching session with that professional and that they are aware of and supportive of your attendance.
If you are unsure whether this experience is suitable for you, please consult a qualified medical or mental health professional before participating.
All information, content and tools provided are general grief education and guidance. No content or material should be construed as medical or psychological help, diagnosis or advice.
3.3 If we deem your behaviour offensive, inappropriate, or in breach of any of our terms and guidelines, we reserve the right to remove you from THE HELD HOUR session and any future services with immediate effect. You will not be entitled to a refund.
4. Lateness, rescheduling and cancellation
4.1 Lateness. Please try to arrive on time for the session. If you arrive late to your session, the session might still need to end at its scheduled time, and the time lost not be made up. This is to protect the time held for any client booked after you. If you anticipate running late, please let us know as soon as possible.
4.2 Rescheduling. You may reschedule your session to a new time at no cost, provided you give at least 24 hours' notice before your original session time.
Rescheduling within 24 hours of your session, or not attending, will forfeit that session, except where genuine illness or emergency has prevented you from giving notice — please contact us in this case and we will do our best to find a new time. This flexibility cannot be extended where there have been repeated late cancellations.
4.3 Cancellation. Refunds are available for 48 hours after purchase, provided the purchase was made more than 48 hours before the start time of the live session. Sessions are non-refundable after this 48 hour widow, as your hour is held exclusively for you and prepared for in advance.
To request a cancellation and refund within the permitted time period, please contact tanya@greeninthegrey.com.
4.4 Postponement by us. Should an unforeseen circumstance require the postponement of any live session, they will be rescheduled as soon as possible.
5 Confidentiality
5.1 All information disclosed during the programme, including written notes will be treated as strictly confidential between both parties. We will not disclose any information without the Client's explicit consent, except in the circumstances outlined below.
5.2 Exceptions to Confidentiality. We reserve the right to disclose information if such disclosure is required to prevent serious harm or threat to the safety and wellbeing of you or another person. Or to comply with legal obligations.
5.3 We will not share your personal information without your consent, unless required by law. We will always respect your privacy and comply with United Kingdom Data Protection Act.
5.4 How we will use your personal information. We will use the personal information you provide to:
provide the services;
process your payment for such services; and
to share writing, resources or inform you about similar services that we provide, but you may stop receiving these communications at any time by opting out or contacting us.
In accordance with our privacy policy that can be found on our website at www.greeninthegrey.com.
5.5 By using the website, you confirm that your data is accurate and agree to us handling your data in accordance with the terms in our privacy policy. (link to https://www.tanyawilkinson.co.uk/privacy-policy)
6. Limit on our responsibility to you
6.1 Except for any legal responsibility that we cannot exclude in law, we are not legally responsible for any losses that arise directly, indirectly or consequentially from your participation in the programme.
6.2 Our total liability to you is limited to the amount of fees paid by you for the services and you confirm your understanding that the price of our services is calculated bearing in mind this limit on our liability.
By purchasing The Held Hour you acknowledge that your participation is voluntary and that you are responsible for your own physical, emotional, and mental wellbeing at all times. No warranty or guarantee is made regarding any specific outcome or result from attending the session.
7. We may end the contract if you break it.
7.1 We may end the contract at any time by writing to you if you break any terms contained within this contract.
7.2 If for reasons that we determine it is inappropriate for your participation to continue we reserve the right to end the contract forthwith by notice in writing. In that event we will refund the fees for the full or partial session that has not passed, except where this ended under clause 3.3.
8. If there is a problem with the services
8.1 How to tell us about problems. If you have any questions or complaints about our services, please contact us writing to us at tanya@greeninthegrey.com.
9. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and any legal proceedings in respect of the services must be brought in the courts of England and Wales, which shall have exclusive jurisdiction.